Privacy Policy

Last updated: 30 May 2025

Welcome to BMS Air Conditioning Ltd ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.bmsaircon.co.uk (the “Website”) or engage with us.

1. Who We Are

BMS Air Conditioning Ltd
Registered Address: Building & Maintenance Services Ltd, 22 Midland Court, Central Park, Lutterworth, Leicestershire, LE17 4PN
Company Registration Number: 02825406
Email: info@bmsaircon.co.uk
Phone: 01455 552 209

We are a UK-based company providing air conditioning, HVAC, and building maintenance services.

2. What Personal Data We Collect

We may collect and process the following personal data:

Contact details: Name, email address, phone number, business name, address.
Enquiry details: Information you submit via our contact forms or quote request forms.
Usage data: IP address, browser type, pages visited, time spent on the site (via cookies).
Technical data: Device type, operating system, and browser version.
Marketing preferences: Your communication and consent preferences.

3. How We Collect Your Data

We collect data through:

Contact forms on our website
Quote request or booking forms
Cookies and analytics tools (e.g., Google Analytics)
Direct communication via email, phone, or social media

4. How We Use Your Data

We use your data to:

Respond to enquiries or provide requested services
Issue quotations or manage bookings
Improve our website and user experience
Meet our legal and regulatory obligations
Send relevant service updates or marketing emails (only with consent)

5. Legal Basis for Processing

We process your data under the following legal bases:

Consent – when you opt-in to marketing communications.
Contract – to provide services or information you request.
Legal obligation – to comply with applicable laws.
Legitimate interests – such as website improvement and customer service (where these interests do not override your rights).

6. Who We Share Data With

We may share your data with:

Service providers (e.g., IT, hosting, analytics)
Subcontractors working on your project (if applicable)
Legal authorities (only if required)

We do not sell your data to third parties.

7. International Data Transfers

All personal data is stored on secure UK or EU-based servers. If data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).

8. How Long We Keep Your Data

We keep your data only as long as necessary for:

Providing our services
Fulfilling our legal, contractual, and tax obligations
Customer support and service history

You can request deletion at any time unless retention is legally required.

9. Cookies

Our website uses cookies for:

Site functionality (e.g., forms)
Analytics and performance tracking
Remembering user preferences

You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy.

10. Your Rights

Under UK GDPR, you have rights to:

Access your personal data
Rectify incorrect or incomplete data
Request deletion ("right to be forgotten")
Object to processing or direct marketing
Restrict processing
Data portability
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at info@bmsaircon.co.uk.

11. Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices. Always review their privacy policies before submitting personal data.