The Challenge
Dolce & Gabbana, a globally recognised Italian fashion brand, required a trusted partner to manage its building services in line with strict regulatory and brand standards. Given the premium retail environment and the need for discretion, the client needed:
- A maintenance provider experienced in working with high-end brands
- Non-intrusive visits conducted outside of trading hours to avoid disruption
- Full compliance with F-Gas legislation and health and safety guidelines, including ACOP L8 and HSG274 for legionella prevention
Ensuring a consistently high-quality environment for both staff and customers was essential, with compliance, reliability, and confidentiality as top priorities.
The Solution
BMS Ltd was awarded the M&E maintenance contract in 2016, providing services including:
- Planned maintenance of air conditioning systems in compliance with F-Gas regulations
- Legionella prevention services aligned with ACOP L8 and HSG274 guidance
- Flexible scheduling with all visits performed outside trading hours to preserve the in-store experience
Our engineers work discreetly and efficiently, ensuring the systems perform reliably without interfering with day-to-day operations.
The Results
Since taking on the contract, BMS Ltd has helped Dolce & Gabbana to:
- Maintain full compliance with all relevant legislation and guidelines
- Operate reliably without service disruption, thanks to timely, expert maintenance
- Deliver a consistently premium environment that aligns with the D&G brand
The successful partnership is a testament to BMS Ltd’s ability to deliver high-standard, regulation-compliant M&E support for world-leading retail clients.
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