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Heeton Concept Hotel – Luma Hammersmith

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Luma Hammersmith, a stylish and contemporary hotel, occupies one of Britain’s earliest lamp factories — a Victorian-era landmark that once brought light to the surrounding terraces. Today, this vibrant hotel continues to serve the community in a new way, offering guests a warm and welcoming experience in a space rich with history.

The Challenge

With a constant flow of guests, Luma Hammersmith requires seamless operation of all critical systems to maintain comfort and safety. The hotel needed a reliable partner to:

  • Deliver consistent M&E maintenance with minimal disruption to guests
  • Maintain optimal room temperatures year-round
  • Ensure fire safety systems were always compliant and fully operational

Because guest satisfaction and safety are top priorities, any system failure could significantly impact the hotel’s reputation and operations.

The Solution

BMS Ltd was selected to provide ongoing M&E support for the hotel. Our tailored maintenance programme includes:

  • Planned maintenance of air conditioning systems to maintain guest comfort
  • Regular servicing of fire alarms and fire extinguishers to uphold safety standards
  • Flexible scheduling to ensure that all works are carried out discreetly and without disrupting hotel operations

By working closely with the hotel team, BMS ensures all systems are maintained effectively while being virtually invisible to guests.

The Results

The partnership has delivered key benefits for Luma Hammersmith, including:

  • Consistent climate control in guest rooms, contributing to positive guest experiences
  • Fully compliant fire safety systems with zero disruption to hotel operations
  • Reliable, discreet maintenance that aligns with the hotel’s commitment to comfort and service

Through our proactive and guest-focused approach, BMS continues to support Luma Hammersmith in delivering a smooth and enjoyable stay for every guest.