With a partnership spanning over 25 years, BMS Ltd has proudly supported one of the UK’s most recognised high street retailers by delivering expert mechanical and electrical (M&E) maintenance, as well as air conditioning and ventilation installations across both their Head Office and retail stores nationwide.
The Challenge
The retailer required a trusted partner capable of managing the M&E maintenance and system installations across multiple sites — including their Head Office and numerous stores. With eight buildings and thousands of individual assets, the challenge lay in maintaining compliance, ensuring equipment reliability, and delivering high-quality service across a large and complex estate.
Additionally, their operations included busy call centres (with evening work requirements) and retail stores with standard trading hours — making flexibility, reliability, and clear communication absolutely essential.
The Solution
BMS Ltd provided a comprehensive solution encompassing:
- M&E maintenance for Head Office and stores
- Air conditioning and ventilation installations
- Specialist services including HVAC maintenance, BMS controls, water monitoring, and air quality testing to ensure ongoing compliance.
To manage the extensive asset portfolio efficiently, BMS implemented a barcode system integrated with engineers’ iPads. This technology enables each asset to be scanned on-site, providing full visibility and assurance that all equipment is properly maintained.
A dedicated Service Manager oversees the contract at a strategic level, supported by the Contracts Team who manage large-scale installation projects. All services are delivered by our team of specially trained, highly skilled engineers.
Recognising the retailer’s diverse operational hours, BMS offers flexible scheduling, including evening work, and a reliable 24/7 call-out service to meet their business needs seamlessly.
The Results
The long-standing relationship between BMS and the retailer has delivered:
- Consistent compliance through regular maintenance and testing
- Asset transparency and assurance via barcode tracking and electronic reporting
- Operational flexibility with tailored service hours and rapid response support
- High-quality installations and maintenance backed by decades of trusted service
By combining innovative technology, expert engineers, and outstanding customer service, BMS continues to help the retailer maintain safe, efficient, and compliant operations across their entire portfolio.
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