The Challenge
Cemex, a global leader in the building materials industry, required a comprehensive M&E maintenance solution to support the operation of its plant facilities — including critical laboratories. With essential systems supporting core business functions, rapid response and reliable service were vital. Specific challenges included:
- A broad scope of systems requiring maintenance, including air conditioning, chillers, PAT testing, water monitoring, and fire alarms
- Critical laboratory equipment requiring urgent attention in the event of a failure
- The need for rapid response times and minimal disruption to high-priority operations
Meeting tight service-level agreements (SLAs) was essential to avoid delays in production and ensure operational continuity.
The Solution
BMS Ltd provides Cemex with a fully integrated M&E maintenance contract, tailored to their operational strategy. Key elements include:
- 4-hour SLA response for business-critical systems
- Maintenance and support for a wide range of equipment including AC, chillers, PAT testing, water systems, and fire alarms
- Engineers equipped with essential spare parts on vehicles, allowing immediate repair or replacement during site visits
By understanding Cemex’s operational priorities, BMS delivers targeted support where it matters most, ensuring vital equipment remains functional.
The Results
Working with BMS Ltd has allowed Cemex to:
- Maintain the continuous operation of critical laboratory and plant systems
- Reduce equipment downtime with rapid, on-site repairs supported by mobile-stocked parts
- Meet internal business objectives through a tailored, responsive maintenance strategy
This long-standing partnership highlights BMS Ltd’s capability to support complex, high-performance industrial environments with reliable and strategic M&E services.
0 comments