The Challenge
As a leading pharmaceutical distributor, Alliance Healthcare operates critical infrastructure across the UK. Reliable, uninterrupted service is essential, especially for communications rooms supporting distribution and logistics. With sites from Scotland to the South Coast, the client needed a partner capable of delivering:
- Consistent planned maintenance across multiple national locations
- Rapid, reactive callouts with strict 4-hour SLA adherence
- Full transparency and traceability on all service requests and responses
The Solution
BMS Ltd has provided a dedicated M&E maintenance solution for over a decade, including:
- Nationwide M&E support with a dedicated team familiar with site-specific requirements
- Planned preventative maintenance (PPM) to keep communications equipment in optimal condition
- Reactive support with a 4-hour SLA, including emergency response across all UK sites
Innovative Helpdesk System enabling full tracking, reporting, and SLA verification
The Results
Alliance Healthcare continues to benefit from:
- Reliable performance of critical systems in communication rooms
- Proven SLA compliance, with real-time reporting through BMS’s Helpdesk System
- Reduced downtime and operational disruption across national sites
- A trusted long-term partnership with a service provider that understands the demands of a high-performance, critical industry
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